Call Center & Helpline Project
No One Will Be Left Unheard
Redressal to any problem is a great contribution to the society as it helps in making the aggrieved comfortable. Based on its ideology, MICA has tried to contribute to the society through co-ordinating and providing solution and redressals for the issues. It has taken initiatives in filling up the communication gap, as it believes that lack of information and communication gap is the root to most of the problems among ourselves, in our family, society, and the government. It has also taken initiative to reach to people at large through its strong network (MICAns, teachers, students and others) and through social media tools.
Grievance redressal mechanism is the nerve of any governance or any organization’s administration. No organization or service industry can claim to be accountable, responsive and friendly unless it has established effective grievance redressal & communication & information system. It is the gauge to measure the efficiency of a system as it provides important feedback on the working of the administration.
MICA has been operating a full-fledged I.T. Media Cell, Content Cell and Call Center as a service provider to the government of Jharkhand. Women helpline, JBVNL helpline, DWSD, Jan Samvad Kendra’s online application, IT infrastructure planning & implementation and Software has been developed and managed by MICA.
